- Home
- Policy
Read our terms, privacy policy, refund term & more
Frequently Asked Questions
Find out most asked questions from our previous passenger that might help you
Scroll
1. TERMS AND CONDITIONS OF BOOKING
i) You are advised to carefully read and understand the Terms and Conditions of placing
or registering your booking for all Pelayaran Islamik/IslamiCruise packages. Any booking
made where your deposit payment (non-refundable) or full payment has been settled
you will be deemed to have understood and agreed with these terms and conditions of
booking.
ii) Notwithstanding the above, any terms and conditions by the operators of the Cruise overlap these terms and conditions, the terms and conditions by the operators of the Cruise shall apply.
iii) PAYMENT OF DEPOSIT FOR BOOKING
(a) Participant is allowed to pay a
deposit of equivalent to 50% of the total cost of the package of his choice.
Participant who register with us offline must also pay deposit of equivalent to 50% of
the package of his choice. However, he may pay in advance an amount of
RM1,000.00 as booking fee with the condition that he will make good the balance
amount required to make up 50% of the total cost of package as deposit on or before
the 7th day from the date he first paid the RM1,000.00. Failure to do this, his booking
will not be registered and the booking fee of RM1,000.00 will not be returned unless
in reasonable time he could find replacement to take his place.
All participant paying deposit in article 1iii (b) above shall settle the balance or all
payment on or before 45 days from the date of departure of the chosen or
designated package. Failure to do so the Cruise management reserves the right to
reject such booking and payment of penalty will apply.
2. REFUND AND CANCELLATION OF BOOKING
2.1 Any and all application to cancel the booking shall be made in writing and sent personally or by means of registered mail to the secretariat of Pelayaran Islamik.
(a) Deposit is non-refundable
Cancellation of booking made 61 days or more, no deposit payment will be
refunded.
(b) Cancellation of Booking Penalty
Any cancellation of booking received 60 days and less from the date of departure,
Cancellation of Booking Penalty will be charged as follows:
30% of the full cost of package registered
50% of the full cost of package registered
100% of the full cost of the package registered
2.2 “No Show” :
Should you fail to show up (or no show) to participate in the program already booked
and paid for at the date and time as per your booking, your claim for refund of payment will not be entertained
2.3 Change of Name of participant :
All application to switch or change the name of participant for whatever reason may
only be accepted 14 days or more from the date of departure. A fee of RM 200.00 per
person will be charged. No change of names may be allowed less than 14 days from
the date of departure.
Type of Change
One of the original participants and must not change further
Minimum 29 days’ notice before date of departure subject to the prevailing promotion rate
Fee Charged per person :
MYR 200.00 for Malaysian only.
USD53.00 for Non-Malaysian.
2.4 Others
i) All cancellation charge/penalty is subject to only ‘Low Season’ dan ‘Mid Season’.
Cancellation during ‘Peak Season’ 100% of the total cost of package will be charged.
ii) All cancellation is chargeable at USD25 – non-Malaysian (RM 100 – Malaysian only)
per person being cost for refund.
iii) Additional participant is subject to the ‘Prevailing Rates’
iv) Additional participant will be charged ‘Original Booked Rates’
v) All above matters will be subjected to changes without prior notice.
vi) Infant below 6 months old will not be eligible to participate.
2.5 All changes is subject to prevailing conditions from time to time
2.6 When there is cancellation made by participant, the relevant agent shall refund us the commission he received.
2.7 Payment for registration shall be made to the following accounts:-
INTRATAMA TRAVEL CONSULTANT & TOURS (M) SDN BHD.
2-08, Jalan Prima SG 1, Prima Seri Gombak, 68100 Batu Caves,
Selangor, Malaysia.
MALAYAN BANKING BERHAD
11-13, Jalan 3/14, Taman Seri Gombak, 68100 Batu Caves, Selangor,
Malaysia.
5647 9912 1769
MBBEMYKL
2.8 Please do not hesitate to contact the following should you need further clarification
Hotline : +603 6185 0010
Whatsapp : +6012 7750 656
Email : pelayaranislamik@gmail.com
3. PRIVACY POLICY
We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
3.1 Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one, part of or all of the following purposes:
- To deliver products of “Pelayaran Islamik/IslamiCruise” that you purchase from our website.
- To inform and update you on the delivery of the product Pelayaran Islamik/IslamiCruise and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To confirm to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online or offline.
3.2 The personal information we collect may include your:
- Name
- Telephone Number
- Mobile Number
- Passport Number
- National Registration Card Number
- Delivery Address
- Billing Address
- Email Address
- Next of kin contact number and details.
3.3 Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely
3.4 Changes to the Privacy Policy
We reserve the right to modify and/or change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recently applicable version of the Policy.
3.5 Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint,
please don't hesitate to contact us at:
Telephone no. : +603 6185 0010
Fax Number : +603 6189 9010
Whatsapp : +6012 7750 656
Email : pelayaranislamik@gmail.com
4. FULFILMENT POLICY
(a) When full payment for the desired package has been settled, an e-ticket and official receipt will be issued to you via your email address.
(b) All other information thereafter will be communicated by means of both your email and whatsapp/sms.
(c) Should you have any questions with regards to your ordered package please do not
hesitate to contact us at 03-6185 0010
5. LIMITATION OF LIABILITY/DISCLAIMER
Although every effort has been made to ensure the special guests, Scholars, Muftis, Speakers, Ustaz, Ustazah is or are present to deliver his or her services at this event, under no circumstances shall the Company or its affiliates, partners, suppliers, or licensors be held liable for anyone or all of the special guests, Scholars, Muftis, Speakers, Ustaz, Ustazah who cannot or do not turn up or show up or fail to turn up at this event due to reasons beyond our control.
1. TERMS AND CONDITIONS OF BOOKING
i) You are advised to carefully read and understand the Terms and Conditions of placing
or registering your booking for all Pelayaran Islamik/IslamiCruise packages. Any booking
made where your deposit payment (non-refundable) or full payment has been settled
you will be deemed to have understood and agreed with these terms and conditions of
booking.
ii) Notwithstanding the above, any terms and conditions by the operators of the Cruise overlap these terms and conditions, the terms and conditions by the operators of the Cruise shall apply.
iii) PAYMENT OF DEPOSIT FOR BOOKING
(a) Participant is allowed to pay a
deposit of equivalent to 50% of the total cost of the package of his choice.
Participant who register with us offline must also pay deposit of equivalent to 50% of
the package of his choice. However, he may pay in advance an amount of
RM1,000.00 as booking fee with the condition that he will make good the balance
amount required to make up 50% of the total cost of package as deposit on or before
the 7th day from the date he first paid the RM1,000.00. Failure to do this, his booking
will not be registered and the booking fee of RM1,000.00 will not be returned unless
in reasonable time he could find replacement to take his place.
All participant paying deposit in article 1iii (b) above shall settle the balance or all
payment on or before 45 days from the date of departure of the chosen or
designated package. Failure to do so the Cruise management reserves the right to
reject such booking and payment of penalty will apply.
2. REFUND AND CANCELLATION OF BOOKING
2.1 Any and all application to cancel the booking shall be made in writing and sent personally or by means of registered mail to the secretariat of Pelayaran Islamik.
(a) Deposit is non-refundable
Cancellation of booking made 61 days or more, no deposit payment will be
refunded.
(b) Cancellation of Booking Penalty
Any cancellation of booking received 60 days and less from the date of departure,
Cancellation of Booking Penalty will be charged as follows:
30% of the full cost of package registered
50% of the full cost of package registered
100% of the full cost of the package registered
2.2 “No Show” :
Should you fail to show up (or no show) to participate in the program already booked
and paid for at the date and time as per your booking, your claim for refund of payment will not be entertained
2.3 Change of Name of participant :
All application to switch or change the name of participant for whatever reason may
only be accepted 14 days or more from the date of departure. A fee of RM 200.00 per
person will be charged. No change of names may be allowed less than 14 days from
the date of departure.
Type of Change
One of the original participants and must not change further
Minimum 29 days’ notice before date of departure subject to the prevailing promotion rate
Fee Charged per person :
MYR 200.00 for Malaysian only.
USD53.00 for Non-Malaysian.
2.4 Others
i) All cancellation charge/penalty is subject to only ‘Low Season’ dan ‘Mid Season’.
Cancellation during ‘Peak Season’ 100% of the total cost of package will be charged.
ii) All cancellation is chargeable at USD25 – non-Malaysian (RM 100 – Malaysian only)
per person being cost for refund.
iii) Additional participant is subject to the ‘Prevailing Rates’
iv) Additional participant will be charged ‘Original Booked Rates’
v) All above matters will be subjected to changes without prior notice.
vi) Infant below 6 months old will not be eligible to participate.
2.5 All changes is subject to prevailing conditions from time to time
2.6 When there is cancellation made by participant, the relevant agent shall refund us the commission he received.
2.7 Payment for registration shall be made to the following accounts:-
INTRATAMA TRAVEL CONSULTANT & TOURS (M) SDN BHD.
2-08, Jalan Prima SG 1, Prima Seri Gombak, 68100 Batu Caves,
Selangor, Malaysia.
MALAYAN BANKING BERHAD
11-13, Jalan 3/14, Taman Seri Gombak, 68100 Batu Caves, Selangor,
Malaysia.
5647 9912 1769
MBBEMYKL
2.8 Please do not hesitate to contact the following should you need further clarification
Hotline :
+603 6185 0010
Whatsapp :
+6012 7750 656
Email :
pelayaranislamik@gmail.com
3. PRIVACY POLICY
We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
3.1 Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one, part of or all of the following purposes:
- To deliver products of “Pelayaran Islamik/IslamiCruise” that you purchase from our website.
- To inform and update you on the delivery of the product Pelayaran Islamik/IslamiCruise and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To confirm to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online or offline.
3.2 The personal information we collect may include your:
- Name
- Telephone Number
- Mobile Number
- Passport Number
- National Registration Card Number
- Delivery Address
- Billing Address
- Email Address
- Next of kin contact number and details.
3.3 Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely
3.4 Changes to the Privacy Policy
We reserve the right to modify and/or change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recently applicable version of the Policy.
3.5 Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint,
please don't hesitate to contact us at:
Telephone no. :
+603 6185 0010
Fax Number :
+603 6189 9010
Whatsapp :
+6012 7750 656
Email : pelayaranislamik@gmail.com
4. FULFILMENT POLICY
(a) When full payment for the desired package has been settled, an e-ticket and official receipt will be issued to you via your email address.
(b) All other information thereafter will be communicated by means of both your email and whatsapp/sms.
(c) Should you have any questions with regards to your ordered package please do not
hesitate to contact us at 03-6185 0010
5. LIMITATION OF LIABILITY/DISCLAIMER
Although every effort has been made to ensure the special guests, Scholars, Muftis, Speakers, Ustaz, Ustazah is or are present to deliver his or her services at this event, under no circumstances shall the Company or its affiliates, partners, suppliers, or licensors be held liable for anyone or all of the special guests, Scholars, Muftis, Speakers, Ustaz, Ustazah who cannot or do not turn up or show up or fail to turn up at this event due to reasons beyond our control.
Get Special Promo & Early Bird deals
Be the earlier to register and grab special deal from IslamiCruise®
Developed by luqmänsmy
Copyright © 2016 – 2024. All rights reserved